Why microsoft software assurance customers never win. Microsoft volume licensing microsoft software assurance. Microsoft provides this material solely for informational purposes. Oct 07, 2010 just to clarify a bit, you can get 24x7 support as part of sa but you have to be spending a lot of money. Select the product and problem for which you need support. The value and benefit gained under microsoft volume licensing programs and through use of microsoft software and services may vary by customer. For assistance with benefits activation, please contact the microsoft. Microsoft updates to software assurance sa, beginning. Microsoft software assurance wikimili, the free encyclopedia. Software assurance by benefit microsoft volume licensing. Microsoft software assurance is a program for businesses to pay for microsoft windows, office or server software over a period of years, and receive free software upgrades and benefits during that period. It can combine the latest software with telephone support available 24 hours a. Microsoft includes two years of free software assurance with most volume licensing products it donates through techsoup.
Just to clarify a bit, you can get 24x7 support as part of sa but you have to be spending a lot of money. This phone support is available for all microsoft servers, windows operating systems, and office system products and editionseven if the specific license requiring support does not have software assurance coverage. Microsoft software assurance benefits for office can help your organization accelerate deployment and improve enduser productivity. Microsoft software assurance sa is a microsoft maintenance program aimed at business. Dec 06, 2015 if you do not have your access id, contact your software assurance benefits administrator or microsoft sales representative. There are two different levels of support and service for you to choose from. Whether you want to download the latest version of windows software, get 247 problem resolution support, or give employees access to office. Software assurance for volume licensing includes a range of benefits that span microsoft software and services. The software assurance benefits program is separated into a package of soft benefits to enable technology adoption, and productspecific extended use rights that. Changes to microsoft software assurance benefits program. Microsoft volume licensing product licensing search. Vlsc software assurance guide microsoft download center.
Retiring the software assurance training voucher benefit. Nov 07, 2011 microsoft is leveraging the immediacy and urgency of security updates to force customers into paying for software assurance. Software assurance microsoft partner 500 equivalent employees. Get the tools and training you need to do more with the it investments you plan to make as well as those you have already made. Your organizations software assurance benefits administrator receives an access id after clicking activate on the 24x7. Gregor kneitz, who is a microsoft senior product manager for volume license programs will provide information about these benefits and will answer your questions about how to access it. Microsoft software assurance support incident submission. Through software assurance, you have access to valuable deployment planning. Type your software assurance access id and email address you use to access the vlsc and click continue. There will be a major effort into improving access to new skilling program and platforms. A base subscription that includes 8x5 access to technical support as well as software patch updates, hot fixes, and entitlement to major software releases. Your organizations software assurance benefits administrator receives an access id after clicking activate on the 24x7 benefit in the volume licensing service center vlsc. Software assurance benefits microsoft volume licensing.
Software assurance sa is microsofts discounted offer to prepurchase future upgrades of the software title one carries sa on. Adjusting eligibility criteria for software assurance 24x7 problem resolution support. Solved microsoft sa software assurance 24x7 support. The number of phone incidents available to you depends on your software assurance investment. On the create an incident select a payment option page, select use my software assurance agreement. With software assurance, you get the tools and training you need to do more with the it investments you plan to make as well as those you have already made. Microsoft software assurance benefit changes interlink. As microsoft adapt to new customers needs, they will be updating sabs to ensure they stay relevant and useful to customers. Updates to microsoft software assurance coming soon dxc.
Appendix b software assurance microsoft volume licensing. Microsoft is leveraging the immediacy and urgency of security updates to force customers into paying for software assurance. Normally if you need to get support from ms for something it generally has to be a major problem, they arent really there for day to day common problems, thats. Heute ist fujitsu autorisierter microsoft licensing solutions partner lsp, fruher bekannt als large account. Microsoft software assurance benefits royal discount. Microsoft software assurance for volume licensing sa is a range of tools and resources to help you with deployment and management of microsoft products. Software assurance spans a broad range of microsoft software and services, including windows, microsoft office, azure, system center, sql server, and many others. Microsoft software assurance is a service option for windows server 2012 r2 essentials during your license agreement term. Benefits, including 24x7 support, deployment planning services, enduser and technical training, and the latest software releases and unique technologies, are. Normally if you need to get support from ms for something it generally has to be a major problem, they arent really there for day to day common problems, thats what your it support companies are there for. Servers self hosted applications office online services and office online server oos. This service includes beta and final versions of the latest software versions of windows server essentials when they are released. Software assurance is a comprehensive volume licensing program that includes a unique set of technologies, services, and rights to help you deploy, manage, and use your microsoft products more efficiently. Retiring the software assurance deployment planning services benefit.
If you have multiple purchasing accounts, select the purchasing account from the dropdown list with the benefits you want to view. A comprehensive program that includes a unique set of technologies, services, and rights to help deploy, manage, and use microsoft products efficiently, software assurance helps keep your business up to date and ready to respond quickly to change and opportunity. Tech support scams are an industrywide issue where scammers trick you into paying for unnecessary technical support services. Software assurance you purchase under the mpsa is subject to the terms of this licensing manual and is not governed by the software assurance section of the product list.
Conversion of software assurance 24x7 problem resolution support incidents to premier support services. This phone support is available for all microsoft servers, windows operating systems, and office system products and editionseven if the specific license requiring support does. Software assurance spans a broad range of microsoft software and services products, including the windows operating system, microsoft office. This will take you to the software assurance benefit details page. Steven, i n simple terms, what exactly is software assurance and why is it so important with microsoft licenses sk. Microsoft software assurance sa is a microsoft maintenance program aimed at business users who use microsoft windows, microsoft office, and other server and desktop applications. Microsoft is making changes to software assurance, specifically with planning services, training vouchers, and 24x7 problem resolution support. Having said that, there is a connection between software assurance and support and it comes from the amount of software assurance spend. How to activate your software assurance benefits microsoft. In anticipation of our upcoming microsoft licensing seminar in new york on 21st october 2015, our analyst david foxen interviewed steven kelley director of software licensing advisors and one of the expert speakers at our new york event his session software assurance placing bets on microsofts future will delve into why he thinks microsoft software assurance customers. Software assurance is a collection of benefits for microsoft products. Microsoft software assurance for windows server 2012 r2.
These benefits include free software upgrades, office multilanguage packs, office suites for use at home, and more. Software assurance is a comprehensive volume licensing program that includes a unique set of technologies, services, and rights to help you deploy, manage. Benefits taken from sa website see also licensing name description software lifecycle 24x7 problem resolution support enhances existing premier support agreements by providing aroundthe. Microsoft assurance software is a program that was introduced in 2002 to help users deploy and support microsoft windows, microsoft office and. Software assurance by product microsoft volume licensing. Support for software that has been legitimately licensed is a licensing right. The first step in retiring software assurance deployment planning services sadps and software assurance training vouchers satv starts on february 1, 2020, by removing cloud engagements and azure training from sa eligibility. For each server licence covered with software assurance, you are entitled to 1 licence for server software assurance elearning. You can help protect yourself from scammers by verifying that the contact is a microsoft agent or microsoft employee and that the phone number is an official microsoft global customer service number. Microsoft assurance software is a program that was introduced in 2002 to help users deploy and support microsoft windows, microsoft office and related server desktop applications. Windows fundamentals for legacy pcs for software assurance microsoft windows fundamentals. Software assurance benefits included with microsoft donations. Software assurance helps boost organizational productivity with 24x7 technical support, deployment planning services, enduser and technical training. Microsoft is investing in new ways to help customers deploy and use their products and services.
Software assurance offers support, deployment planning services, training, updated. Your organizations software assurance benefits administrator receives an access id after clicking activate on the 24x7 benefit in the volume. Software assurance sa is included in many microsoft licensing programs, and is an optional purchase on others. Microsoft software assurance updates dxc technology. Adjusted eligibility criteria for software assurance 24x7 problem resolution support with asneeded base support for qualifying customers and credit toward unified support.
Why microsoft software assurance customers never win the. How to avail and where can we avail this software assurance if it is applicable for this bundle server packaged. In february 2020, microsoft will begin the phaseout of these benefits, so taking the time to understand the changes and put a plan together is important so you dont miss the deadlines. Microsoft announced retirement of software assurance deployment planning services and software assurance training voucher benefits on september, 2019. Go to microsoft software assurance support page and click on submit request. Software assurance helps boost organizational productivity with 24x7 technical support, deployment planning services, enduser and technical training, exclusive technologies and rights, and the latest microsoft software releases and unique technologiesall in one costeffective. Microsoft licensing is the single largest it expense for many. This direct connection to microsoft anytime a support need arisesfor almost any productcan help you maximise uptime, lower support costs and boost it productivity by reducing time spent troubleshooting and resolving issues.
Software assurance handbuch microsoft download center. Microsoft software assurance for volume licensing helps boost organizational productivity with 24x7 support, deployment planning services, and technical training, the latest microsoft software releases, unique technologies, plus support for cloud services adoption, all in one costeffective program. Microsoft is updating software assurance sa through changes to sa benefits, starting in february 2020. You are entitled to support by virtue of purchasing the license. Software assurance membership sam is an integrated set of support services and benefits provided to all enterprise agreement ea customers and those select plus license customers who have selected the sam option for one or more product pools on their select plus enrollment or companywide option available under open value.
Standard subscription benefits plus 24x7 technical support, access to online training, and to mitel performance analytics monitoring and analytics. The phased retirement of software assurance training voucher benefit, and putting a major effort into improving access to new skills programs and platforms. Software assurance spans microsofts range of software products and services, including the windows operating system, microsoft office, exchange, sql server. Software assurance training vouchers satv microsoft. Microsoft software assurance is a comprehensive maintenance offering that helps you get the most out of. Microsoft software assurance for volume licensing can help reduce the time, cost, and complexity of a windows migration while ensuring your organization maximizes the business value of your software investment. The page opens by default to the licenses and services tab. Plans include a broad range of microsoft software and services, including windows, microsoft office, exchange, system center, sql server, and many others. Click on the license id for which you want to manage 24x7 problem resolution support. Software assurance benefits help you take full advantage of your investments in it. The core premise behind sa is to give users the ability to spread their payments for the software over multiple years, while offering free upgrades to newer versions in that time period. Software assurance is included with some microsoft products available through techsoup, but it can also be requested on its own.
It s called 24x7 help and opens a screen with a telephone number 08000304160 and saying its microsoft trained technicians are standing by ready to help you solve all your pc issues and more. Microsoft software assurance microsoft wiki fandom. Get more out of your microsoft software and services. Software assurance benefits training training vouchers elearning home use program support 24x7 problem resolution support extended hotfix support system center advisor specialized cold backup for disaster recovery enterprise source licensing program spread payments newproducts new version rights step up licenses windows enterprise microsoft. If you do not have your access id, contact your software assurance benefits administrator or microsoft sales representative. After you have signed a licensing agreement that includes software assurance, you will need to activate many of your benefits online before you can begin using them.
Use your software assurance and services benefits microsoft volume licensing 3 2. Microsoft software assurance benefits changes impacting. Microsoft have announced from february 2020 changes will be made to their software assurance benefits sab program. For each office application licence covered with software assurance, a user of the licensed device is entitled to 1 copy of tha t product for use at home. Software assurance versus premier support miro consulting. Software assurance spans microsoft s range of software products and services, including the windows operating system, microsoft office, exchange, sql server, and many others. Administrators can deploy software to many users at once with volume activation take control of a remote computer or virtual machine over a network connection with terminal services place voice calls using the lync client or skype for business client, initiate a call from the contact list by typing a name or number, or use a dial pad to. Using software assurance benefits can help you take full advantage of your investments in it. The core premise behind sa is to give users the ability to spread payments over several years, while offering free upgrades to newer versions during that time period.